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Help and Support

Contact the Research Technology Services team

  • Email restech.support@unsw.edu.au for general Katana issues including functional issues, software installation and reference data sets.

  • Casual message via Microsoft Teams Drop-In Forum to get advice from peers or connect with other researchers. Our technical staff are also active in this Teams group. Information on how to join can be found here

  • Data and storage For questions about research data at UNSW - on storage, movement or Data Management Plans, please email the Research Data Team. If you wish to increase your Katana storage, please email restech.support@unsw.edu.au - note that such increases are not automatic.

Info

This is the best way to get help from UNSW Research Technology Services. You must use your UNSW email address or your zID. Without this information, we don't know who you are and may be unable to solve your issue.

When writing your email, please include a clear and detailed description of the request or issue experienced including any error messages and node name if appropriate. Something like "It doesn't work" doesn't help us help you! If at all possible, include the steps someone else needs to do to reproduce the problem, the job identifier, the date and time of your problem and on which Katana node it occurred, the script filename and the directory you were running from.

Example of a bad request I'm trying to do some work on katana, but it seems to be running slowly today.

Example of a great request When I tried to run Sentaurus TCAD today (2020-05-01) on Katana I got this error message regardless of structures I wanted to simulate:

Job failed
Error: Child process with pid '116643' got the signal 'SIGSEGV' (segmentation violation)
job exits with status 1

My job ran on k052 with jobid 300000, my zID is z2134567

Katana System Status and Known Issues

No known issues at the moment.